Shipping Details

Thank you for visiting and shopping at Netball Diaries.

Following are the terms and conditions that constitute our Shipping Policy.

 Shipping Policy

Shipment processing time.

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment to P.O. boxes

We do ship to PO Boxes within Australia unless otherwise agreed.

Shipment confirmation & Order tracking

Where applicable you will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages 

Netball Diaries is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Domestic – Australian Shipping

Shipping rates & delivery estimates

We offer AU Flat Rate Shipping for only $4.95 | Bulk Flat Rate $9.95 | Express Post $12.95

Delivery can vary between 3-7 business days depending  on location.

Delivery delays can occasionally occur.

International Shipping

We currently ship to New Zealand, South Africa and the United Kingdom.

Please be aware, ALL import, custom fees and any other duties associated with the international order are the responsibility of the Customer. These are not included in the cost of the order or shipping fee.

We suggest contacting your local customs office if you unsure of the applicable custom fees and duties relevant to your purchase. Netball Diaries is not responsible for any additional charges requested during shipment of your order. We do not offer refund of these costs.

If an order is refused by a customer due to custom fees, the parcel may be held for 2 weeks and then abandoned if these fees are not paid. Netball Diaries is not responsible for the handling of an abandoned order.

New Zealand – Shipment processing time.

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Shipping rates & delivery estimates

We offer Flat Rate Shipping to New Zealand for $8.50 AUD.

Delivery can vary between 7-10 business days depending on location.

United Kingdom – Shipment processing time.

All orders are processed within 2-3 business days from our UK warehouse. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Shipping rates UK

We offer Flat Rate Shipping for up to 10 items only $4.95 AUD
Bulk orders $12.90 for 10+ items

South Africa – Shipment processing time.

All SA orders are processed within 2-3 business days from our UK warehouse. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Shipping rates & delivery estimates

We offer Flat Rate Shipping for up to 10 items only $4.95 AUD
Bulk orders only $12.90 for 10+ items

Delivery can vary between 7-10 business days depending on location.

** Prices listed in AUD **